Terms & Conditions
Every item we send out is well inspected for quality before it is dispatched. Please note that there are no refunds or exchanges available due to change of mind. If an item has been incorrectly purchased, or there has been an error in size, you may correct it prior to the shipment of the item.
Unfortunately, once an item has been shipped, we are unable to offer exchanges or refunds due to Australian health regulations.
There are absolutely no refunds or exchanges in any circumstance for items placed on special or sale.
Replacement of Faulty Products
We carefully select our products to minimise the chances of manufacturing faults and we carefully check all items before they are sent to you. From time to time an item may still be found to be faulty and in that instance we will offer a replacement of the same style, same colour and same size. In this event, you must notify us via E-Mail within 24 hours upon receiving your item.
Please note that we can only replace items that were damaged when they were dispatched to you. Items that are damaged as a result of fair wear and tear (e.g. a fingernail pulls a thread or a clip breaks on a bracelet from rough usage) cannot be replaced.
When returning a faulty item please make sure:
- Contact us for a returns authorisation number before you send an item back (returns will not be processed without this number)
- Order number
- Name, contact details, the item purchased
- Carefully describe the fault with the garment.
We request that all products be re-packed in the original packaging if possible, including any accessories, documentation and other components that shipped with the item. When you are issued with a returns authorisation number you will also be provided a shipping address where to return the item.
You are responsible for returning the item to us via Express Post with a tracking number. If you wish to have a replacement item, All Wedding Wishes will pay the redelivery postage cost in this circumstance.
When an item is received by us we will have the item professionally inspected for the faults that you describe. If the item is found to be faulty by manufacturing fault or fabric flaw, an identical item will dispatch within 7-14 working days.